Xfinity Mobile Retail Service Associate

Comcast • Spokane, WA

3d • Onsite

About The Position

The full-time Retail Service Associate is an in-store customer service position that supports the store team in delivering a strong customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, maintains a clean and efficient store environment, and provides customer support for Xfinity Mobile. Responsibilities include activating and configuring devices, educating customers, troubleshooting and resolving issues, supporting escalations, and assisting with store operations so customers leave confident about their Comcast products and services.

The position also supports on-demand deliveries and pickup orders, device demonstrations, merchandising and store resets, inventory readiness, device swaps, and equipment returns. The role requires a variable full-time schedule with open availability, including days, evenings, weekends, and holidays as needed.

Requirements

• High school diploma or equivalent.
• Ability to work a full-time variable schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary; open availability is required.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
• Relevant work experience: 0–2 years.

Responsibilities

• Activate new devices and bring-your-own devices onto the network, and guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers about device features, accessories, and add-ons.
• Troubleshoot and resolve complex device and service issues, including escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Assist customers with transferring contacts, emails, and media; perform password resets after credential verification.
• Activate and configure SIM or eSIM connectivity and perform in-depth device diagnostics.
• Process returns, exchanges, warranty claims, and replacement requests in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and handing them off smoothly; identify opportunities to offer accessories or add-ons.
• Provide hands-on demonstrations of devices and features.
• Support store resets, merchandising, visual standards, and product placement.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns efficiently and in compliance with company requirements.
• Follow Comcast Operating Principles, own the customer experience, and promote digital options.
• Learn and advocate for Comcast products, services, and digital tools; collaborate with teammates and participate in Net Promoter System activities.
• Drive results and operational excellence and support a culture of inclusion.

Benefits

• Eligible employees receive a range of benefits, with options and support intended to address physical, financial, and emotional needs.
• Compensation may include a commission for most sales positions or a bonus for most non-sales positions, subject to applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED