Xfinity Mobile Retail Service Associate

Comcast • Pasadena, TX

3d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The associate serves as a technical and operational resource, helps maintain a clean and efficient store environment, and provides exceptional customer support for mobile products and services. Responsibilities include mobile activations, customer education, troubleshooting, escalations, device support, and store operations so customers leave confident about their Comcast products and services.

The role also supports on-demand deliveries and pickup orders, demonstrates devices and features, assists with store resets and merchandising, maintains inventory standards, and handles express transactions. Employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, learn and advocate for Comcast products and tools, collaborate as a team, participate in customer feedback activities, drive operational excellence, and foster inclusion.

Requirements

• High School Diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, problem-solving, customer-focused, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.

Responsibilities

• Activate new devices and bring-your-own devices to the network while providing a high-quality customer experience.
• Guide customers through tablet setup and connectivity options, and support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, and demonstrate device features and capabilities.
• Troubleshoot complex device and service issues and resolve customer escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover access.
• Transfer contacts, emails, and media; reset passwords after appropriate credential verification; and activate and configure SIM or eSIM connectivity.
• Perform in-depth device diagnostics and process returns, exchanges, warranty claims, and replacements in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, completing handoffs, and identifying opportunities to upsell accessories or add-ons.
• Provide hands-on device demonstrations during customer check-in.
• Support store resets, maintain merchandising and visual standards, and inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns.
• Follow Comcast Operating Principles, promote digital options, collaborate with teammates, participate in huddles, callbacks, and feedback loops, and support a culture of inclusion.

Benefits

• Eligible employees receive benefits intended to support their physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED