Retail/Senior Retail Media Digital Specialist

Skai•Seattle, WA

5d•Hybrid

About The Position

The Expert Services Specialist or Senior Specialist is a retail media practitioner responsible for the day-to-day execution and performance of assigned client accounts on Skai’s Retail Media management platform. The role involves hands-on campaign management and developing a consultative approach: investigating results, explaining their causes, and recommending next steps to clients. Working with an Expert Services Manager and Expert Services Director, the specialist serves external clients, supports account strategy, and contributes to improving the team’s delivery standards. The position is US-based and hybrid, with three days per week in the office and occasional travel as needed. The salary range is $90,000–$100,000, with eligibility for additional bonus compensation. Actual salary depends on experience, skills, abilities, internal equity, and market data; bonus details are provided during recruitment.

Requirements

Hands-on experience building, running, and optimising paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display.
Ability to explain campaign changes and their outcomes concretely.
Analytical thinking, including root-cause analysis and connecting metrics to client business objectives rather than optimising for a single metric.
Confidence working with large datasets in Excel or similar tools.
Clear client-facing communication, both written and verbal, including explaining results and recommendations.
Ownership and follow-through, including taking problems to resolution and flagging risks early.
Curiosity about AI and automation and use of generative AI tools such as Claude.

Nice To Haves

Walmart Connect and DSP exposure, such as Amazon DSP or Walmart DSP AMC, including running and interpreting queries.
Experience with other networks such as Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
Agency-side background.
Experience with Skai or a comparable platform.
Experience collaborating with a global team, locally and virtually.

Responsibilities

Own the day-to-day execution, optimisation, and performance of assigned retail media accounts, including campaign builds, budget pacing, bids, and account structure.
Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
Prepare performance updates and contribute to quarterly business reviews (QBRs) and strategic reviews.
Build custom analyses, reports, and automations, including using generative AI tools when standard tools and templates are insufficient.
Coach Specialists and contribute to team playbooks.
Partner with product, sales, technical account management, and client services to surface client needs and market opportunities.