Retail/Senior Retail Media Digital Specialist

Skai•Los Angeles, CA

6d•$90,000 - $100,000•Hybrid

About The Position

The Expert Services Specialist or Senior Specialist, depending on leveling, is a retail media practitioner responsible for day-to-day execution and performance of assigned client accounts on the Skai Retail Media management platform. The role combines hands-on campaign management with consultative client support: investigating performance, explaining why results changed, and recommending next steps. Working with an Expert Services Manager and Expert Services Director, this position serves external clients, supports account strategy, and helps improve the team's delivery standards. The role is US-based, hybrid with three days in the office per week, and involves occasional travel as needed. Salary is $90,000–$100,000, with eligibility for additional bonus compensation.

Requirements

Hands-on experience building, running, and optimising paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display.
Ability to describe campaign changes and their results.
Root-cause analytical skills and the judgment to connect metrics to client business objectives rather than optimise for a single metric.
Confidence working with large datasets in Excel or similar tools.
Clear client-facing communication, both written and verbal, including explaining results and recommendations.
Ownership and follow-through, including resolving problems and flagging risks early.
Curiosity about AI and automation, with use of generative AI tools such as Claude.

Nice To Haves

Walmart Connect and DSP exposure, such as Amazon DSP or Walmart DSP.
AMC experience, including running and interpreting queries.
Experience with other networks, such as Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
Agency-side background and experience with Skai or a comparable platform.
Experience collaborating with a global team, both locally and virtually.

Responsibilities

Own day-to-day execution, optimisation, and performance of assigned retail media accounts, including campaign builds, budget pacing, bidding, and account structure management.
Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
Prepare performance updates and contribute to quarterly business reviews (QBRs) and strategic reviews.
Build custom analyses, reports, and automations, including using generative AI tools when standard tools and templates are insufficient.
Coach Specialists and contribute to team playbooks.
Partner with product, sales, technical account management, and client services to surface client needs and market opportunities.