Retail Security Officer

Andy Frain Services • Eugene, OR

3d

About The Position

The Retail Security Officer helps maintain a safe and welcoming environment for customers, employees, and vendors at Valley River Center in Eugene, Oregon. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs.

The officer patrols assigned areas or maintains a fixed post, controls access and traffic, monitors security systems, identifies and reports suspicious activity and safety concerns, and responds to alarms and incidents. The role also includes completing logs and reports, inspecting the property for hazards, supporting loss prevention, assisting visitors, and following post orders, company policies, emergency protocols, and safety procedures. Officers are expected to arrive on time in full uniform and remain engaged and proactive throughout their shift.

Requirements

• High school diploma or GED.
• 3–6 months of security or life-safety experience.
• State Guard license.
• Ability to lift 50 lbs. and perform physical tasks.
• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Professional appearance and demeanor.
• High level of attentiveness and situational awareness.
• Dependable and team-oriented.
• Able to multitask and work in a fast-paced environment.
• Strong work ethic with a sense of urgency.

Nice To Haves

• Prior security or customer-facing experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian and vehicle traffic.
• Identify and report suspicious activity, incidents, and safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect property for safety risks, including fire hazards and equipment issues.
• Support loss prevention and recommend safety improvements.
• Greet and assist customers, employees, and visitors professionally.
• Provide directions and support as needed.
• Maintain a visible, approachable on-site presence.
• Arrive on time in full uniform and ready to work.
• Stay engaged and proactive throughout the shift.
• Follow safety, training, and compliance requirements.

Benefits

• Weekly pay
• Flexible scheduling
• Employee discounts
• Employee Assistance Program with confidential support resources
• Supportive work environment focused on well-being

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED