Retail Security Guard

Vicente’s Supermarket • Brockton, MA

1d • $20 - $26 • Onsite

About The Position

The Retail Security Guard protects employees, customers, and company assets while maintaining a safe and welcoming shopping environment. This role serves as a visible deterrent to theft, responds to emergencies, and resolves conflicts through de-escalation — never confrontation. High customer traffic demands constant vigilance and professionalism at all times.

Requirements

• Ability to stand, walk, and patrol for full shifts, including opening and closing hours.
• Strong observation, communication, and written reporting skills.
• Completion of Vicente's Retail Security Training Program required upon hire.

Nice To Haves

• Prior security, loss prevention, or customer-facing experience preferred
• De-escalation training a plus

Responsibilities

• Maintain a visible security presence to deter theft and criminal activity throughout the store.
• Monitor CCTV feeds and conduct routine patrols of all areas, including receiving docks, parking lots, entry points, blind spots, and emergency exits.
• Respond promptly to alarms, medical incidents, and emergencies; execute evacuation protocols and manage crowd control.
• Use de-escalation tactics to resolve conflicts with upset customers or potentially volatile individuals.
• Keep walkways, exits, and fire escapes clear and accessible; ensure parking lot traffic flows correctly.
• Enforce store policies, including restricted-area access and parking rules; prevent unauthorized entry to secured areas.
• Perform opening and closing security checks; verify all doors are closed and locked before leaving for the night.
• Document all security events in accurate incident logs and submit clear written reports using the Risk Limiter app on the company-provided phone.
• Coordinate with store management and emergency services; work as part of a team to maintain overall store safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed