Retail Security Guard

Andy Frain Services • Richmond, VA

12d • Onsite

About The Position

The Retail Security Guard helps maintain a safe and welcoming environment for customers, employees, and vendors at Short Pump Town Center in Richmond, Virginia. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. The guard is expected to be reliable and professional and to help maintain a safe environment.

Requirements

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliability, punctuality, and ability to follow directions.
• Ability to write clear and accurate reports.
• Professional appearance and demeanor.
• State Guard license required.
• Valid driver's license.
• DCJS Certification.
• High level of attentiveness and situational awareness.
• Dependable and team-oriented.
• Ability to multitask and work in a fast-paced environment.
• Strong work ethic and sense of urgency.

Nice To Haves

• Prior security or customer-facing experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian and vehicle traffic.
• Identify and report suspicious activity, incidents, and safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and other required documentation.
• Maintain awareness of surroundings at all times.
• Follow post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect the property for safety risks, including fire hazards and equipment issues.
• Support loss prevention and recommend safety improvements.
• Greet and assist customers, employees, and visitors professionally; provide directions and support as needed.
• Maintain a visible, approachable presence on-site.
• Arrive on time in full uniform and ready to work; remain engaged and proactive throughout the shift.
• Follow safety, training, and compliance requirements.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability insurance.
• 401(k) with company support.
• Paid time off.
• Employee discounts on retail, dining, and entertainment.
• Employee Assistance Program providing counseling, financial, legal, and wellness support.
• Focus on work-life balance and employee well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed