Retail Sales Technician (Electronic Repair)

Asurion • Maple Shade, NJ

2d

About The Position

The Retail Sales Technician welcomes customers at a uBreakiFix store and provides personalized, customer-focused service. The role combines customer service, retail sales, and electronic device repair. Technicians use the Serve, Solve, Sell™ approach, work toward sales goals, and promote Asurion products and services. They also learn to assist with diagnostics, troubleshooting, and repairs of customers’ electronic devices. Paid training is provided, and team members may support nearby stores or the surrounding market based on business needs.

Requirements

• At least one year of experience in customer service or retail sales.
• Ability to connect with customers and help them feel heard, valued, and cared for.
• Flexibility to work retail store hours.
• Ability to multitask.

Nice To Haves

• Basic knowledge of electronic devices.

Responsibilities

• Welcome customers and provide personalized, human-centric service.
• Use communication skills and the Serve, Solve, Sell™ approach to improve the customer experience.
• Upsell Asurion products and services and work toward achievable sales goals.
• Learn and assist with diagnostics, troubleshooting, and repairs of customer electronic devices.
• Work as a team player to support the needs of the retail store and surrounding market.
• Multitask across retail, technology, and sales activities.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Paid training.
• Unlimited sales incentives in addition to starting pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed