DKNY Womens Coats, State Street - Full Time

Macy's•Chicago, IL

9h•Onsite

About The Position

The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the vendor or brand they represent. As a product expert, the colleague supports customer-readiness standards by delivering a memorable customer experience and keeping the shopping environment neat, clean, and organized. This seasonal, full-time position supports Karl Lagerfeld, Donna Karan, and DKNY womens coats at the State Street location. Colleagues use product knowledge to assist customers and increase sales, maintain merchandise availability and presentation, keep fitting rooms customer-ready, and carry out Macy’s business initiatives. The role requires dependable attendance, flexibility to work retail hours, and the ability to perform the physical demands of the position.

Requirements

Exceptional customer service skills.
Strong merchandising skills.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Basic math skills, including addition, subtraction, multiplication, and division, and ability to use a calculator.
Ability to work independently with minimal supervision.
Ability to multitask in a fast-paced environment.
Ability to collaborate as a team member.
Energetic and positive attitude, with strong communication and interpersonal skills.
Vision and creativity.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision and color vision.
Ability to frequently use computers and other technology needed for job functions.

Responsibilities

Make the customer the top priority and provide a friendly, helpful customer experience.
Use product knowledge to educate and assist customers with product selection and increase sales.
Help maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
Maintain appropriate selling-floor presentation by promoting events and merchandise assortments.
Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
Execute Macy’s initiatives to drive business and meet or exceed department goals.
Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
Follow safety and security policies and procedures.
Complete other customer-facing tasks as needed.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect to strengthen relationships and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice