About The Position
The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the brand or vendor they represent. As a product expert for the vendor, the colleague supports customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean, and organized shopping environment. The role is at Macy’s South Coast Plaza, supporting tailored clothing brands Peerless, Hugo, and Brooks. Colleagues are scheduled according to business needs and availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week. Retail hours may include days, evenings, weekends, and holidays. The role requires frequent standing, moving, reaching, and use of computers and other technology. It also involves lifting at least 30 pounds, standing for at least two consecutive hours, and stooping, kneeling, crouching, and climbing ladders.
Requirements
- Exceptional customer service skills.
- Strong merchandising skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Ability to work independently with minimal supervision.
- Ability to multitask in a fast-paced environment.
- Ability to collaborate as a team member.
- Energetic and positive attitude, with strong communication and interpersonal skills.
- Flexible scheduling and availability to work retail hours, potentially including days, evenings, weekends, and holidays.
- Ability to lift at least 30 pounds and perform the physical activities described, including standing for at least two consecutive hours, reaching, stooping, kneeling, crouching, and climbing ladders.
- Close vision and color vision.
- Frequent use of computers and other technology to perform job functions.
Responsibilities
- Make the customer the top priority and provide helpful customer service.
- Use product knowledge to educate and assist customers with product selection and increase sales.
- Maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
- Maintain appropriate selling-floor presentation by promoting events and merchandise assortments.
- Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
- Execute Macy’s initiatives to drive business and exceed department goals.
- Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers about sales and event promotions.
- Follow all safety and security policies and procedures.
- Complete other customer-facing tasks as needed.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
