About The Position
The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the brand or vendor they represent. As a product expert for the vendor funding the role, the colleague supports customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean, and organized shopping environment. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. The role involves helping customers choose products, maintaining and recovering the selling floor, keeping fitting rooms customer-ready, supporting merchandise presentations and promotions, and collaborating with vendors and Macy’s managers to drive sales and events. The colleague must be able to work independently and as part of a team in a fast-paced retail environment, with flexible availability for retail hours that may include days, evenings, weekends, and holidays.
Requirements
- Exceptional customer service skills.
- Strong merchandising skills.
- Ability to communicate effectively and present information to customers, peers, and all levels of management.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Ability to work independently with minimal supervision.
- Ability to multitask in a fast-paced environment.
- Ability to collaborate as a team member.
- Energetic and positive attitude, with strong communication and interpersonal skills.
- Vision and creativity.
- Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and holidays.
- Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform constant moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Close vision and color vision.
- Frequent use of computers and other technology necessary to perform job functions.
Responsibilities
- Make the customer the top priority.
- Use product knowledge to increase sales by educating and assisting customers with product choices.
- Help maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
- Maintain appropriate selling-floor presentations by promoting events and merchandise assortments.
- Keep fitting rooms customer-ready by clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
- Provide friendly and helpful customer service.
- Execute Macy’s initiatives to drive the business and meet or exceed department goals.
- Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
- Follow safety and security policies and procedures.
- Complete other customer-facing tasks as needed.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
