About The Position
The Brand Sales Support Specialist, also known as a Vendor Paid Merchandise Selling Support Colleague, is a product expert who helps customers select merchandise, executes brand merchandise standards, and maintains selling-floor presentations. The role supports customer-readiness standards by delivering a memorable customer experience and keeping the shopping environment neat, clean, and organized. It requires flexibility in a fast-paced environment, the ability to switch between tasks, and availability for various shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Good understanding of products and ability to provide customers with knowledgeable guidance based on their needs and product features.
- Comfort communicating with customers and peers.
- Ability to adapt quickly to changing priorities and multitask in a fast-paced environment.
- Self-driven interest in keeping up with product knowledge and trends and completing Macy’s and vendor training.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to work independently as well as with a team.
- Ability to use electronic devices.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
- Ability to reach above eye level; close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Greet and connect with customers in a friendly, genuine way, showing appreciation for their experience.
- Recommend products by identifying customer needs and suggesting relevant merchandise and new products.
- Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
- Maintain department recovery standards in the selling floor and fitting rooms.
- Execute Macy’s initiatives to drive business and meet or exceed department goals.
- Communicate with vendors and managers to support sales and event promotions.
- Present merchandise effectively, ensure pricing is accurate, and process markdowns accurately and promptly.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
