Retail Sales Supervisor, MAJE, Spring Street SoHo
About The Position
SMCP is hiring a Sales Supervisor for the MAJE Spring Street flagship in SoHo, New York City. The supervisor delivers an exceptional client experience, builds lasting client relationships, and leads and inspires sales associates to provide personalized, authentic service. The role involves styling clients, educating them about products, reinforcing brand service standards, and supporting sales and service initiatives. The Sales Supervisor coaches and mentors associates, supports sales performance and operational efficiency, and acts as a go-to leader when store management is absent. The position also supports back-of-house processes, inventory management, and stock organization. SMCP describes this role as an opportunity to develop toward retail management and offers product training, mentorship, professional development, and participation in its Retail Stylist Program.
Requirements
- At least 1 year of prior service experience, preferably in retail.
- Some prior supervisory experience in a retail setting.
- Passion for customer service and fashion, with an eye for Parisian chic and luxury retail.
- Friendly, outgoing communication style and ability to thrive in a team environment.
- Problem-solving, adaptability, organization, and attention to detail.
- Flexible availability, including evenings, weekends, and holidays.
- Flexible with scheduling and adaptable to the needs of the business.
- Interest in pursuing a career path in retail management.
Nice To Haves
- A social media presence.
Responsibilities
- Lead the sales team by setting high standards for clienteling and customer service.
- Coach and mentor sales associates in selling skills, product knowledge, and customer engagement.
- Act as a leader in the absence of store management and help ensure smooth daily operations.
- Build client relationships, encourage loyalty, and support repeat business.
- Ensure the team provides personalized service and follows brand standards for selling, styling, and client engagement.
- Support sales initiatives and motivate the team to meet or exceed sales goals and KPIs.
- Provide feedback and guidance to help achieve individual and team sales targets.
- Support back-of-house operations and day-to-day store processes.
- Assist with inventory management, stock organization, and other operational tasks.
Benefits
- Competitive base hourly pay
- Individual commission and sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP), including mental health support
- MAVEN Family Planning support
- Product knowledge training
- Retail Stylist Program
- Mentorship and professional development support
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
