Retail Sales Supervisor Full Time

BJ's Wholesale Club • Greece, NY

1d • $21 - $26

About The Position

The Member Experience Supervisor provides leadership and direction within a BJ’s Wholesale Club, working closely with the Assistant Club Manager of Member Experience. The role leads Front End Leads, Cashiers, and Membership Sales Ambassadors, with responsibility for club performance in the areas directly managed. It ensures consistent policy and procedure execution, positive member service, GOLD standard club conditions, audit compliance, training, and certification. The supervisor develops talent, collaborates with Business Partners, and uses reporting to drive operational excellence and results.

The position oversees frontline and membership services, including membership performance, service, Voice of the Member, promotions, membership growth and retention, and productivity. It recruits, trains, coaches, and manages team performance; ensures appropriate staffing and processes; implements corporate programs; and communicates initiatives across teams. It also monitors service, addresses member concerns, follows up on Front Door recoveries, supports other departments as needed, and maintains regular, predictable attendance.

The role promotes a values-based, inclusive, safe, and collaborative team culture through coaching, feedback, recognition, accountability, and career development. It maintains GOLD Member Standards and targets relevant core KPIs, while meeting or exceeding labor and supply plans and using reporting to identify performance opportunities.

Job conditions include frequent movement on hard surfaces, occasional bending, pulling, and reaching, regular lifting up to 50 pounds, and occasional heavier lifting with assistance. The role may involve exposure to temperature extremes and loud noises in perishable areas, as well as cleaning agents. The pay range is $21.00–$26.25.

Requirements

• Demonstrated leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Open shift availability.
• At least 18 years of age.
• Must maintain all training and required certifications.
• Frequent movement on hard surfaces; occasional bending, pulling, and reaching; regular lifting up to 50 pounds and occasional heavier lifting with assistance.
• Potential exposure to temperature extremes and loud noises in perishable areas, and to cleaning agents.

Nice To Haves

• Two years of customer service or sales experience preferred.
• High school diploma, college degree, and/or big box wholesale, retail, grocery, or leadership experience preferred.

Responsibilities

• Lead Frontline, Membership Services Desk, Membership Sales Ambassador, and related functions to improve membership performance, frontline service, Voice of the Member, and club promotions.
• Recruit, train, coach, motivate, and manage the performance of Front End Leads, Cashiers, and Membership Sales Ambassadors; provide feedback and discipline as needed.
• Ensure appropriate staffing and operational processes are in place to support member service and execution.
• Apply club policies and procedures consistently across Member Services and Frontline teams.
• Implement corporate programs according to standards, plans, and performance expectations.
• Enforce policies, procedures, and operational standards to support integrity and control.
• Use company systems and reporting to evaluate performance, identify opportunities, guide development, and collaborate with the Assistant Club Manager of Member Experience.
• Communicate membership, frontline initiatives, and club updates across team members, leadership, and support teams.
• Execute membership acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs.
• Meet Frontline productivity standards through effective scheduling, task execution, and process adherence.
• Monitor team performance and member interactions to maintain consistent service excellence.
• Ensure weekly entry of Front Door recoveries and lead retraining or corrective action when needed.
• Maintain adherence to club standards, policies, procedures, and operational expectations.
• Support other departments as directed by Club Leadership.
• Maintain regular, predictable, full attendance.
• Develop team members and foster trust, inclusion, collaboration, accountability, and continuous learning.
• Ensure daily execution of GOLD Member Standards and reinforce Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) service behaviors.
• Resolve member concerns and support team members in delivering member satisfaction.
• Maintain club standards and pursue performance at plan or better for relevant Bottom Quartile core KPIs.
• Meet or exceed labor and supply plans, and use reporting to identify trends and opportunities for performance and profitability.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, plus optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members aged 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed