Retail Sales Specialist (Bilingual Spanish)

Charter Communications•Santa Ana, CA

8h•Onsite

About The Position

At Spectrum, the Retail Sales Specialist promotes and sells the company’s products and services to existing and new customers. The role represents Spectrum in retail stores and contributes to a positive customer experience and a culture of exceptional customer care. The position offers a base pay of $20.00 per hour, with potential earnings of $25.40 per hour through commission and incentives, as well as free and discounted internet, TV, and mobile services.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Bilingual Spanish.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create effective customer experiences through product support and education.
Build positive customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
Maintain knowledge of products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and deliver a clean retail experience.
Communicate effectively, follow policies, resolve issues, and participate in training programs.