Retail Sales Specialist (Bilingual Spanish)

Charter Communications • Chicopee, MA

3h

About The Position

As a Retail Sales Specialist at Spectrum, you represent the company in its stores and promote and sell products and services to new and existing customers. The role focuses on improving the customer experience while achieving sales, service, and operational goals. You help customers understand products and make suitable choices, build positive relationships, and support a welcoming, clean retail environment. The position offers base pay with the potential to earn additional compensation through commissions and incentives, as well as free and discounted internet, TV, and mobile services.

Requirements

• High school diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• Comfort with personal technology, including mobile devices and video platforms, and proficiency with computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English.
• Ability to prioritize, organize, manage multiple tasks, and adapt to change.
• Familiarity with goal- and incentive-based work environments.
• Ability to perform well in a fast-paced team environment.
• Effective communication with employees and customers in person, by phone, and in writing.
• Strong interpersonal skills for building partnerships across the organization.
• Self-motivation, a competitive spirit, and a desire to exceed sales goals.
• Positive and professional demeanor, attention to detail, and problem-solving skills.
• Flexible schedule and regular attendance.
• Ability to lift up to 35 pounds and stand for prolonged periods.
• Ability to adhere to Spectrum's dress code.

Nice To Haves

• Knowledge of the latest technology and devices.
• 1–5 years of sales or customer service experience.
• 1–3 years of telecommunications or wireless experience.
• Bilingual Spanish.

Responsibilities

• Enhance the customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and create positive customer experiences through product support and education.
• Build customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
• Maintain knowledge of products, pricing, promotions, and visual standards while minimizing product losses.
• Help maintain a welcoming store atmosphere and clean retail experience.
• Communicate effectively, follow policies, resolve issues, and participate in training programs.

Benefits

• Free and discounted internet, TV, and mobile services.
• Potential to earn additional compensation through commissions and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED