Retail Sales Specialist

Charter Communications•Lima, OH

About The Position

As a Retail Sales Specialist at Spectrum, you represent the company and promote and sell its products and services to existing and new customers. The role focuses on enhancing the customer experience and fostering exceptional customer care at store locations while meeting sales, service, and operational goals. Compensation is described as base pay plus the potential to earn additional pay through commission and incentives; the posted wage values are placeholders. The position also offers free and discounted internet, TV, and mobile services. The work involves a flexible schedule, regular attendance, lifting up to 35 pounds, and prolonged standing in a moderately noisy retail environment. Employees must adhere to Spectrum's dress code.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, strong attention to detail, and problem-solving skills.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build positive customer relationships through effective listening, overcoming objections, and communicating the value of products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Maintain a welcoming store atmosphere and provide a clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.