Retail Sales Specialist
About The Position
As a Retail Sales Specialist at Spectrum, you will represent the company in retail stores and promote and sell its products and services to existing and new customers. The role focuses on enhancing the customer experience, achieving sales, service, and operational goals, and providing exceptional customer care. You will educate customers about products, build positive relationships, address objections, and maintain knowledge of Spectrum products, pricing, promotions, and visual standards. The position requires a flexible schedule, regular attendance, and work in a moderately noisy retail environment. Physical demands include lifting up to 35 pounds and prolonged standing. Employees must follow Spectrum's dress code.
Requirements
- High school diploma or equivalent.
- Proficiency in cash handling and accurate payment transactions.
- Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
- Basic math skills.
- Ability to read, write, speak, and understand English.
- Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
- Familiarity with goal- and incentive-based work environments.
- Ability to perform well in a fast-paced team environment.
- Effective communication with employees and customers in person, by phone, and in writing.
- Strong interpersonal skills for building partnerships across the organization.
- Self-motivation, a competitive spirit, and a desire to exceed sales goals.
- Positive and professional demeanor, attention to detail, and problem-solving skills.
Nice To Haves
- Knowledge of the latest technology and devices.
- 1–5 years of sales or customer service experience.
- 1–3 years of telecommunications or wireless experience.
Responsibilities
- Enhance the customer experience while meeting sales, service, and operational goals.
- Identify sales opportunities and create positive customer experiences through product support and education.
- Build customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
- Maintain knowledge of products, pricing, promotions, and visual standards while minimizing product losses.
- Maintain a welcoming store atmosphere and provide a clean retail experience.
- Communicate effectively, follow policies, resolve issues, and participate in training programs.
Benefits
- Free and discounted internet, TV, and mobile services.
- Potential to earn additional compensation through commission and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
