TCC - IL Countryside - PT - Retail Sales Representative

JM Wireless•Countryside, IL

6h•$15 - $17

About The Position

The part-time Retail Sales Representative, also called a Mobile Expert (ME), works in a fast-paced, high-energy retail environment as a connection between customers and the T-Mobile brand. The role focuses on providing customer service, building lasting customer and colleague relationships, understanding wireless devices and plans, and contributing to store revenue and performance goals. Compensation includes base pay and commission, with the opportunity to make up to $20 or more per hour all in. The representative helps customers with service activations and changes, bill payments, equipment replacement, accessories, price-plan changes, and upgrades. The position also supports store operations, including opening and closing, cash handling, inventory counts, and deposits, and helps maintain the store according to retail standards. Essential functions must be performed with or without reasonable accommodation. Duties may change at any time with or without notice.

Requirements

High school diploma or GED.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing customer needs.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price-plan changes, and upgrades.
Achieve assigned performance metrics.