TCC - IL New Lenox - PT - Retail Sales Representative

JM Wireless•New Lenox, IL

10d•$15 - $17

About The Position

The Retail Sales Representative at TCC Wireless, a T-Mobile Premium Retailer, works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on delivering customer service, building lasting customer and colleague relationships, learning wireless devices and pricing plans, and meeting assigned performance metrics. The position is part-time and offers base pay plus commission. The representative supports store operations alongside management, including cash handling, inventory counts, deposits, and maintaining the store and work areas. They assist customers with service activations and changes, bill payments, equipment replacement, accessories, price plan changes, and upgrades. Essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 18 years of age.
Minimum of 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.