TCC - Jacksonville (Edgewood) - PT - Retail Sales Representative

JM Wireless•Jacksonville, FL

About The Position

The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy retail environment. The role focuses on delivering excellent customer service, building lasting customer and colleague relationships, and developing strong knowledge of wireless devices and service plans. Compensation includes base pay and commission. The representative supports store operations, works toward assigned revenue and performance goals, and assists customers with service activations, account changes, bill payments, equipment replacement, accessories, price-plan changes, and upgrades. The position requires working nights, weekends, and holidays, standing for extended periods, and moving or lifting up to 25 pounds.

Requirements

High school diploma or GED.
At least 18 years of age.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.
Bilingual proficiency with strong verbal and written communication skills.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operations control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations, changes, bill payments, equipment replacement, accessory sales, price-plan changes, and upgrades.
Achieve assigned performance metrics.