TCC - PA Butler - PT - Retail Sales Representative
About The Position
The Retail Sales Representative works in a fast-paced, high-energy retail environment as a connection between customers and the T-Mobile brand. The role involves learning about wireless products and pricing plans, building lasting relationships with customers and colleagues, and delivering a strong customer experience. Compensation includes base pay and commission, with earnings described as up to $20+ per hour all in. The representative supports store operations alongside management, including opening and closing the facility, handling cash, counting inventory, and making deposits in accordance with operational control standards. The role also includes maintaining the store and work areas, following company policies, and achieving assigned performance metrics. Duties and responsibilities may change, with or without notice.
Requirements
- High school diploma or GED.
- At least 6 months of experience in retail and/or sales with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem solve, analyze results, plan for the future, and make sound decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Greet customers, answer phones, assess customer needs, and provide world-class customer service.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
- Comply with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and support service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
