TCC - MO Nixa - PT - Retail Sales Representative

JM Wireless•Nixa, MO

2d•$20

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on delivering customer service, building lasting relationships, understanding wireless products and plans, and meeting assigned performance metrics. Compensation includes base pay and commission, with the posting stating employees can make up to $20 or more per hour all in. The position supports store operations, including opening and closing, cash handling, inventory counts, and deposits. The representative helps customers with service activations and changes, bill payments, equipment replacement, accessories, price-plan changes, and upgrades. Duties and responsibilities may change at any time, and the description is not a comprehensive listing of all required activities.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make good decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
Ensure compliance with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs through thoughtful questions and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price-plan changes, and upgrades.
Achieve assigned performance metrics.