TCC - OH Mentor - PT - Retail Sales Representative

JM Wireless • Mentor, OH

4d

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on providing customer service, building lasting relationships, understanding wireless products and plans, and achieving assigned performance metrics. Compensation is described as base pay plus commission, with the opportunity to make up to $20+ per hour all in.

The role supports retail store operations, including opening and closing, cash handling, inventory counts, and deposits. The representative helps customers with service activations and changes, bill payments, equipment replacement, accessories, price plan changes, and upgrades. Duties and responsibilities may change at any time with or without notice.

Requirements

• High school diploma or GED.
• At least 6 months of retail and/or sales experience with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Provide customer service by greeting store customers, answering phones, and assessing customer needs.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operations control standards.
• Ensure compliance with company policies and procedures.
• Maintain the store, back room, restrooms, and individual work area according to retail store standards.
• Explore customer needs and support service activations and changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.
• Base pay and commission.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED