Retail Sales Representative - Cat Compact

HOLT Group • Waco, TX

15h • Onsite

About The Position

Holt CAT is hiring a motivated Inside Sales Representative for our Cat Compact location. This position is responsible for developing, qualifying, and maintaining contact with a new and existing customer base to achieve rental, sales, and service revenue goals. The purpose of this role is to provide value-added services and Legendary Customer Service. This role will act as a single point of contact for CAT Compact customers while collaborating with key internal/external resources.

Requirements

• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.
• Minimum of three years of work-related skill, knowledge, or experience is required.
• Valid driver's license required.
• Knowledge of applicable products and services, accounting principles, budget preparation, and business acumen.
• Ability to initiate and cultivate personal relationships over the phone with a flexible communications style and active listening.
• Ability to develop new sales opportunities, including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions.
• Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales).
• Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships.
• Proficient with applicable business applications and MS Office Word, Excel, Outlook, etc.
• Ability to manage difficult and/or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives.
• Understands written sentences and paragraphs in work-related documents, and communicates effectively in writing as appropriate for the needs of the audience.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Requires regular and punctual employee attendance.

Nice To Haves

• Three to five years of experience preferred.

Responsibilities

• Acts as the single point of contact for Cat Compact customers and performs needs analyses on an ongoing basis to assist in determining needs and provide solutions to meet them while developing strong, positive relationships.
• Proactively manages Cat Compact customer accounts within assigned territory using various methods of contact with a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis.
• Develops and qualifies leads and, where applicable, meets or exceeds territorial and corporate business goals.
• Responds to Cat Compact customer needs to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship.
• Promotes all aspects of the organization, including selling parts, service, labor, customer service agreements, and providing machine and sales leads while working to expand the customer base to meet and exceed organizational goals.
• Submits sales-related reports and documentation in a timely basis to maintain established business systems/processes.
• Creates and maintains accurate customer account information and machine population.
• Provides accurate and timely input into the development, monitoring, and control of sales forecasts and expenses.
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development, and achievement towards company goals.
• Assists and manages live inventory.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED