Parts Counter Representative - Cat Compact

HOLT Group • Waco, TX

15h • Onsite

About The Position

This position is responsible for communicating with Cat Compact customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions Models promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Misson. Sales of Cat Compact parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers. Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure Cat Compact customer satisfaction. Participates in all Cat Compact sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators. Ensures that product information systems are kept current and new product information is updated for Cat Compact. Assists Cat Compact customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis. Requires regular and punctual employee attendance Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. Performs other duties assigned.

Requirements

• High School diploma or GED required.
• Minimum 2 years of customer service experience required.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Nice To Haves

• Experience with a computerized parts management system highly desired.
• Parts store experience highly desired.

Responsibilities

• Sales of Cat Compact parts to customers over the phone, via fax, e-mail or in person.
• Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure Cat Compact customer satisfaction.
• Participates in all Cat Compact sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated for Cat Compact.
• Assists Cat Compact customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED