CAT Compact General Manager

Yancey Bros. Co.•Kennesaw, GA

6d•Onsite

About The Position

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. As the CAT Compact Site Manager, you will ensure that stores are efficient, profitable, and customer focused. Managers consistently meet the needs of the unknown customer, construction companies, industrial and commercial customers, and homeowners. As a leader, you are responsible for making decisions about staffing, fleet mix, budgets, equipment rental, and sales. You will also be responsible for recruiting, coaching and developing the sales team in your Cat Compact site location.

Requirements

Must have a high school diploma or equivalent experience.
Bachelor’s degree or comparable professional experience.
3-5 years in a sales operation, business planning, or sales support management role.
Leadership Vision
Competitiveness
Drive
Strong accountability and initiative
Strong interpersonal and communication skills
Advanced problem-solving capabilities
Previous experience and demonstrated success in team leadership and leader development
Selling skills to include Questioning Strategies, Gap Identification and Negotiation
Excellent analytical, organization, and communication skills.
Deep understanding of the machine sales and rental business
Detailed understanding of financial and operational metrics, and the ability to impact them
Experience successfully managing analytically rigorous corporate initiatives.
PC proficiency

Nice To Haves

Prior experience as a Product Support Sales Representative or Machine Sales Representative preferred.
Previous experience and demonstrated success in team leadership and leader development
Selling skills to include Questioning Strategies, Gap Identification and Negotiation
Deep understanding of the Product Support Sales business
Detailed understanding of financial and operational metrics, and the ability to impact them
Minimum five years in a sales operation, business planning, or sales support management role.

Responsibilities

Ensure a high level of customer service is at or above the locations goal all employees of the branch
Continue to increase the market penetration of the branch and increase revenue.
Complete performance reviews on staff and hold a meeting with the individual to discuss strengths and weaknesses
Hold monthly safety meetings to ensure that all employees understand the safety culture of the branch.
Handle or assist in the resolution of customer service issues
Review all contracts generated on a daily basis.
Daily assess the need of fleet additions or subtractions ensuring that the location has the proper fleet mix.
Assist in debt collections either by phone or in person visits.
Interview, hire, and train employees; plan, assign, and direct work; apprise performance; reward and discipline employees; address complaints and resolve problems.
Recruit, train, and develop the team on site for sales excellence to attain overall goals for market share, profit, and highest-level customer experience.
Communicate job expectations and foster a collaborative climate driving employee engagement.
Ensure employees complete required compliance training including equipment, safety, sales, and other soft skills training.
Oversee and approve discount variance, coverage, compensation, customer entertainment, sales materials and promotions, and to maximize profitable sales.
Serve as a liaison between the sales team, rental team, and service operations to communicate needs and operational issues encountered in daily sales operations and to recommend solutions.
Be a leader in fostering One Yancey approach to align joint sales activities
Maintain and provide regular updates on market status, store standing and key negotiations to management.
Work through contract negotiation process for new and existing customers on pricing and concessions.
Collaborate cross-functionally with other departments throughout the company to analyze issues impacting other divisions to ensure collaborations between all divisions for best / effortless customer experience.
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.