Retail Sales Manager

My Wireless•Grand Blanc, MI

6d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail team and deliver an excellent customer experience. The manager trains, coaches, and develops team members into successful Retail Sales Associates, builds a loyal client base, and leads the team to exceed sales targets. The role supervises the daily operation of a store location, including hiring, scheduling, staffing, employee retention, training, and development. It also involves building business accounts and community relationships, maintaining a clean and safe store, managing inventory and merchandising, and ensuring store operations follow company policies and legal requirements. The position requires staying current through educational workshops, professional publications, and networking. My Wireless describes itself as a fast-growing AT&T Authorized National Retailer with more than 240 locations in the United States and Puerto Rico. The company provides training and career growth opportunities and is an equal opportunity employer.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; preference may vary by location.
Bachelor's degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established Key Performance Indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, and team development.
Maintain staffing through employee retention, recruiting, and team member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure compliance with legal requirements to uphold the location's stability and reputation.
Keep current with professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.