Retail Sales Manager

My Wireless•Ukiah, CA

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager is responsible for coaching and training employees to deliver an excellent customer experience, build a loyal client base, and achieve sales targets. The role also oversees daily store operations, including hiring, scheduling, staffing, merchandising, inventory, and compliance with company policies and legal requirements. The position involves building business accounts and participating in community events with the AT&T Signature team. The manager is expected to maintain a clean and safe store, meet location performance goals, and continue developing professional and technical knowledge. My Wireless describes itself as a growing AT&T retailer with more than 240 locations in the United States and Puerto Rico, and offers training and career growth opportunities.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach employees to achieve results.
Strong organizational skills and attention to detail.
Effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Able to meet the position’s physical demands, with or without reasonable accommodation, including prolonged standing and walking, occasional lifting and moving of objects up to 10 pounds, reaching, ladder use, stooping, kneeling, crouching, fine handling, and working with small mobile-phone parts and a computer screen.

Nice To Haves

Bilingual ability; may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.
Management experience in the wireless industry.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead the team to deliver an excellent customer experience and exceed sales targets.
Supervise daily store operations, including hiring, scheduling, staffing, and employee development.
Maintain staffing through employee retention, recruiting, training, and development.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.