Retail Sales Manager

MY WIRELESS•Riverside, CA

20d•$41,038 - $66,000•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring an experienced Retail Sales Manager to lead a retail location and its team. The manager trains, coaches, and develops team members to provide excellent customer service, build customer loyalty, and exceed sales targets. The role oversees daily store operations, including hiring, scheduling, staffing, and maintaining sales and operational standards. The position is full-time and located in Riverside, California. Compensation is listed as $41,038.40–$66,000.00 base plus commission per year. The role also involves developing a client base through ethical, customer-focused practices; partnering with the AT&T Signature team to establish business accounts and hold community events; maintaining a clean, safe, and well-merchandised store; following company policies and legal requirements; and staying current through educational workshops, professional publications, and networking. The physical demands include standing and walking for prolonged periods, occasional lifting and moving of objects weighing up to 10 pounds, frequent reaching, and sometimes climbing or balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The role also requires dexterity to work with small mobile-phone parts and the ability to view a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of management experience in a similar field; required, preferably in the wireless industry.
At least 1 year of retail or customer-facing sales experience; required.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age, legally able to work in the United States, and possessing a high school diploma or equivalent.
Ability to meet the physical demands of the role, with or without reasonable accommodation.

Nice To Haves

Bilingual ability; preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, team development, and coaching.
Maintain staffing through employee retention, recruiting, and training and development.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.