Retail Sales Manager
About The Position
The Retail Sales Manager drives sales performance and delivers exceptional customer experiences in a fast-paced automotive service environment. The position assesses customer needs, recommends appropriate tires and services, and manages day-to-day sales operations. The role requires automotive product knowledge, strong communication and multitasking skills, and the ability to balance customer service, shop workflow, and team coordination. The manager provides hands-on leadership to maintain a clean, organized, customer-focused environment while achieving store performance goals. Driven by Dobbs is a growing, multi-market automotive service organization that brings together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. Its locations offer tires and automotive services from routine maintenance to advanced diagnostics and engine repair. The company describes its mission as leading the automotive tire and service aftermarket in its markets by providing premier service to guests, and says it invests in training, development, safety, and team wellbeing while supporting local organizations and charities.
Requirements
- At least 1 year of experience in retail sales management.
- Valid driver's license.
- Strong verbal and written communication skills.
- Strong time-management, accountability, prioritization, organization, problem-solving, and attention-to-detail skills.
- Ability to work in a fast-paced, high-volume environment and manage multiple priorities.
- Customer-focused approach and ability to build relationships.
- Motivation to meet and exceed sales goals.
- Commitment to safety and adherence to safety procedures and proper use of personal protective equipment.
- Ability to work effectively with diverse team members and contribute to a safe, efficient workplace.
- Agreement to complete a selection assessment and pre-employment screenings.
Nice To Haves
- Automotive repair industry experience.
Responsibilities
- Greet customers and assess their tire and automotive service needs professionally.
- Recommend and sell tires, services, and accessories that meet customer requirements and store sales goals.
- Manage retail, wholesale, and national-account sales transactions accurately and efficiently.
- Oversee shop workflow, balancing service sales with available staff, equipment, and time.
- Track inventory, assist with tire stocking, and maintain organized, attractive point-of-sale displays.
- Perform daily opening and closing duties, handle deposits safely, and provide basic shop support, including occasional tire mounting and balancing.
- Maintain a clean, organized, and customer-friendly showroom and service environment by leading by example.
- Manage customer interactions, sales activity, and operational priorities simultaneously.
- Use automotive product knowledge to help customers select tires and understand alignment needs and general vehicle maintenance recommendations.
- Work with technicians, service advisors, and management to support smooth operations and meet sales targets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
