Retail Sales Manager

My Wireless•Riverside, CA

18d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a store team and deliver an outstanding customer experience. The manager coaches and develops team members into successful Retail Sales Associates, builds customer loyalty, and leads the team to exceed sales targets. The role supervises a location’s daily operations, including hiring, scheduling, training, developing, and coaching staff. The manager is responsible for achieving location goals, maintaining staffing, building a steady client base through ethical and customer-focused practices, and developing business accounts in partnership with AT&T Signature through community events. The position also maintains a clean and safe store, follows company operating standards and policies, complies with legal requirements, and keeps current through workshops, publications, and professional networks. The work involves standing and walking for prolonged periods, occasionally lifting or moving objects weighing up to 10 pounds, reaching, and handling display materials and merchandise. It may also involve climbing and balancing on ladders, stooping, kneeling, and crouching. The role requires dexterity, working with small mobile-phone parts, and looking at a computer screen for prolonged periods.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach others to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Lead the team in delivering an extraordinary customer experience and exceeding sales targets.
Supervise daily location operations, including hiring, scheduling, training, developing, and coaching the team.
Maintain location staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Keep current with professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.