JM Wireless - SC Bear Village Ct - RSM - Metro by T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail store team, shapes the customer experience, and drives sales performance. The manager recruits, hires, trains, coaches, and evaluates staff; builds a high-performance culture; and manages scheduling and store coverage. The role also focuses on customer acquisition and retention, personalized sales solutions, and effective upselling, cross-selling, and account activations. The manager oversees daily store operations, including merchandising, inventory, store appearance, policy compliance, cash handling, point-of-sale transactions, and performance tracking. The position offers average hourly-plus-commission total compensation of $30–$62 per hour, with individual commissions paid twice monthly and uncapped commission potential. Full-time availability for 45 hours is required.
Requirements
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
- Typical qualifications include an associate or bachelor's degree with coursework in business, accounting, marketing, or management.
- One to two years of retail sales management experience; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
Nice To Haves
- Wireless industry experience.
Responsibilities
- Recruit, hire, and train sales team members.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Champion a customer-first approach to promote satisfaction and loyalty.
- Acquire and maintain customers.
- Enable team members to provide personalized solutions and close sales.
- Conduct weekly staff meetings and establish sales goals.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee daily operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and point-of-sale transactions accurately.
- Track and analyze store performance metrics to identify improvement opportunities.
- Execute visual merchandising standards and keep the store brand-ready.
Benefits
- Competitive base salary with uncapped commission potential; individual commissions are paid twice monthly.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
