Retail Sales Manager
About The Position
The Retail Sales Manager is a full-time hourly supervisory position responsible for delivering Duluth Trading Company’s “Go for WOW!” customer-service standard and leading the store team in providing friendly, solution-oriented service. The role supports a welcoming customer experience through strong brand and product knowledge, effective floor coverage, accurate customer-profile records, and proactive resolution of customer concerns. The Retail Sales Manager oversees sales-floor readiness and visual merchandising, promotional setup, merchandise receiving and transfers, store cleanliness, cash handling, register functions, and store security. The manager provides regular feedback to employees, follows company policies, models positive conduct, and helps ensure the safety of employees and customers. The position requires the ability to stand or walk for up to eight hours a day, perform frequent reaching, bending, and twisting, lift up to 20 pounds frequently and up to 40 pounds occasionally, and push or pull up to 20 pounds. The role may involve climbing ladders, working in temperatures ranging from 50 to 85 degrees, and using a computer for up to 60% of the day.
Requirements
- High school diploma or equivalent.
- Authorized to work in the United States without sponsorship.
- Customer-centric approach.
- Takes pride in work and demonstrates ownership of the store.
- Operates with integrity and trust.
- Excellent communication and listening skills.
- Collaborates and functions as part of a team.
- Able to stand or walk for up to eight hours a day.
- Able to frequently reach, bend, and twist below the waist and above the shoulders, and perform repetitive hand-to-finger motions.
- Able to lift up to 20 pounds frequently and up to 40 pounds occasionally, and push or pull up to 20 pounds.
- Able to climb ladders, reach, and bend.
- Able to work in temperatures ranging from 50 to 85 degrees, particularly in stockroom areas.
- Able to use a computer for up to 60% of the workday.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Develop strong familiarity with the Duluth brand and comprehensive product knowledge, and lead the store team in providing solution-oriented, friendly customer service.
- Personally demonstrate a high level of service and engagement and set service expectations for the team.
- Manage floor coverage to engage customers and deliver the Duluth experience.
- Ensure customer-profile information is accurately recorded.
- Respond proactively to customer concerns, provide positive resolutions, and make decisions as appropriate.
- Maintain merchandise presentation according to visual-merchandising standards, current floor sets, and product messaging; keep the sales floor customer-ready.
- Set up sales and promotions with proper signage and communication.
- Execute and supervise merchandise receipts and transfers, including checking in, hanging, steaming, and merchandising products on the sales floor.
- Ensure cleanliness standards are met in the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide employees with clear, consistent feedback on a regular basis.
- Follow company guidelines, policies, and programs and set a positive example.
- Understand, execute, and train employees on cash-handling and reporting functions.
- Process register functions and ensure store procedures are followed.
- Ensure the store is secured and respond to alarms as directed.
- Promote employee and customer safety and communicate concerns to the Store Manager or Assistant Store Manager.
- Perform other duties as directed.
Benefits
- Multiple medical plan options
- Dental and vision plans
- Medical and dependent-care flexible spending accounts
- Health Savings Account with company contributions
- Company-paid life insurance and AD&D
- Company-paid short-term disability
- Voluntary accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance
- 401(k) employer match
- Parental leave
- Paid holidays
- Paid time off
- Daily pay available
- 40% employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
