Retail Sales Manager

MY WIRELESS•Phoenix, AZ

5d•$36,899 - $61,899•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring an experienced Retail Sales Manager to lead a retail location. The manager coaches and develops team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, training, and developing staff, and maintains strong sales performance and consistent store standards. The position requires flexible hours, including evenings, weekends, and holidays. It involves spending most of the work time standing and walking, with occasional lifting and moving of objects up to 10 pounds. The role also involves reaching, climbing and balancing on ladders, stooping, kneeling, crouching, handling merchandise and display materials, working with small mobile phone parts, and looking at a computer screen for prolonged periods. My Wireless describes itself as a fast-growing AT&T Authorized National Retailer with more than 240 locations across the United States and Puerto Rico. The company provides training and development intended to help team members become ready for promotion. The job description notes that employees may perform other related duties as needed and that My Wireless is an equal opportunity employer.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the physical demands of the role, with reasonable accommodation where applicable.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability (may not be required depending on location).
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established Key Performance Indicators and location goals.
Maintain location staffing through employee retention, recruiting, scheduling, hiring, training, and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Lead the team to deliver an extraordinary customer experience and exceed sales targets.

Benefits

Base pay plus commission and bonus opportunities, including an uncapped commission program when meeting or exceeding sales goals.
Ongoing paid training.
Career paths and growth potential.
Medical, dental, and vision coverage.
Life insurance.
401(k) retirement program.
Paid vacation time.
Total Pet Plan and pet insurance.
Employee Assistance Program.
Discounts on devices and AT&T service plans.
Welcome kit including AT&T work shirts and personal protective equipment.
Sales contests and incentives for meeting key AT&T initiatives.