Retail Sales Manager

MY WIRELESS•Scottsdale, AZ

7d•$36,899 - $61,899•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a store team and deliver an exceptional customer experience while exceeding sales targets. The manager coaches and develops team members, builds customer loyalty, and oversees the location’s daily operations, including hiring, scheduling, training, and store standards. The role includes maintaining staffing through recruiting and retention, building business accounts in partnership with AT&T Signature, and ensuring the store is clean, safe, secure, and compliant with company policies and legal requirements. The manager is also expected to maintain professional and technical knowledge through workshops, publications, and professional networks. The role offers base pay plus commission and bonuses, ongoing paid training, career growth opportunities, and employee benefits. The position is based at the Scottsdale, Arizona location. The physical demands include prolonged standing and walking, occasional lifting and moving of objects up to 10 pounds, frequent reaching, and occasional ladder use, balancing, stooping, kneeling, crouching, and handling display materials and merchandise. The job also requires dexterity to work with small mobile-phone components and prolonged computer-screen use.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.
Ability to meet the role’s physical demands, with reasonable accommodation where applicable.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to meet company-established key performance indicators and location goals.
Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily store operations, including hiring, scheduling, employee development, and coaching.
Maintain store staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Keep current with professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.