Retail Sales Manager

My Wireless•Maricopa, AZ

13d

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail team and deliver an exceptional customer experience while exceeding sales targets. The manager coaches and develops Retail Sales Associates, builds customer loyalty, and supervises the daily operation of a location, including hiring, scheduling, training, and team development. The role also involves achieving location goals through company-established Key Performance Indicators, maintaining staffing through retention and recruiting, building a client base through ethical and customer-centric practices, and developing business accounts in partnership with the AT&T Signature team through community events. The manager maintains a clean and safe store, oversees inventory and merchandising, enforces operational policies and procedures, complies with legal requirements, and keeps current through workshops, professional publications, and networking. My Wireless describes itself as a fast-growing AT&T Authorized National Retailer with more than 240 locations throughout the United States and Puerto Rico. The company provides training and development intended to help employees become ready for promotion. Duties may include other related work as needed to meet organizational needs.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach to results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; this may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, training, and developing the team.
Achieve location goals by coaching team members toward company-established Key Performance Indicators.
Maintain staffing through employee retention, recruiting, and team member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location's stability and reputation.
Keep current with professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.