Retail Sales Manager

My Wireless•Fort Wayne, IN

5d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead and develop a retail team. The manager trains and coaches team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role supervises the daily operations of a store, including hiring, scheduling, team development, sales performance, and maintaining quality store operations. The manager builds customer and business relationships through ethical, customer-focused practices and community events, while maintaining a clean and safe store through inventory management, device security, and merchandising. The position also requires ensuring compliance with operational policies and legal requirements and keeping professional and technical knowledge current. My Wireless describes itself as a fast-growing AT&T Authorized National Retailer with more than 240 locations in the United States and Puerto Rico. The company provides training and opportunities for career growth. The role may include other related duties as needed. The position involves standing and walking for prolonged periods, occasional lifting and moving of objects up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. It also requires working with small parts in mobile phones and looking at a computer screen for prolonged periods.

Requirements

At least 1 year of management experience in a similar field; required, preferably in the wireless industry.
At least 1 year of retail or customer-facing sales experience; required.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the position’s physical demands, with or without reasonable accommodation.

Nice To Haves

Bilingual ability; preferred, though this may depend on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to provide an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain store staffing through employee retention, recruiting, training, and team-member development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure the location complies with legal requirements.
Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.