Retail Sales Manager

My Wireless•Long Beach, CA

2d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and its sales team. The manager trains, coaches, and develops team members to deliver an exceptional customer experience, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, staffing, inventory, merchandising, and adherence to operational policies and legal requirements. The manager also builds business accounts in partnership with AT&T Signature teams and participates in community events outside the store. The position involves maintaining a clean and safe store, securing devices, meeting company performance indicators, and keeping professional and technical knowledge current. The work requires standing and walking for prolonged periods, occasional lifting and moving of objects up to 10 pounds, reaching, and sometimes climbing or balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. Employees may perform other related duties as needed.

Requirements

At least 1 year of management experience in a similar field; required, preferably in the wireless industry.
At least 1 year of retail or customer-facing sales experience; required.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Bilingual ability; preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching team members.
Maintain staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the stability and reputation of the location.
Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.