Retail Sales Manager

MY WIRELESS•Maricopa, AZ

15d•$39,852 - $64,852•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager trains, coaches, and develops team members to deliver excellent customer service, build a loyal client base, and exceed sales targets. The role oversees daily store operations, including hiring, scheduling, staffing, employee development, customer experience, sales performance, inventory, merchandising, and compliance with operational policies and legal requirements. The manager also partners with the AT&T Signature team to establish business accounts and participate in community events outside the store. The position requires flexible availability, including evenings, weekends, and holidays, and involves standing and walking for extended periods, occasional lifting, and other store-related physical activities.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally eligible for employment in the United States.
High school diploma or equivalent.
Ability to perform the physical demands of the position, with or without reasonable accommodation.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; preferred but may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Train, lead, coach, and develop team members to provide an extraordinary customer experience and meet sales targets and company-established Key Performance Indicators.
Supervise daily location operations, including hiring, scheduling, staffing, and team development.
Maintain staffing through employee retention, recruiting, and training and development.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store environment by conducting inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location's stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.