Retail Sales Manager

MY WIRELESS•Grand Blanc, MI

9d•$36,338 - $61,338•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and deliver an excellent customer experience while achieving sales targets. The manager coaches and develops team members into successful Retail Sales Associates, builds customer loyalty, and supervises daily store operations, including hiring, scheduling, training, and employee development. The role includes maintaining staffing through retention and recruiting; building a steady client base through ethical, customer-centric practices; and developing business accounts in partnership with the AT&T Signature team through community events. The manager also maintains a clean and safe store, oversees inventory counts and device security, ensures merchandising meets company standards, enforces operating policies and procedures, and complies with legal requirements. The position is full-time and offers base pay plus commission and bonuses. The listed salary range is $36,337.60–$61,337.60 per year, base plus commission.

Requirements

At least 1 year of management experience in a similar field; required, with wireless-industry experience preferred.
At least 1 year of retail or customer-facing sales experience; required.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the position’s physical demands, with or without reasonable accommodation: prolonged standing and walking, occasional lifting and moving of objects up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, dexterous handling of display materials and merchandise, working with small mobile-phone parts, and prolonged computer-screen use.

Nice To Haves

Bilingual ability; preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to meet location goals and company-established Key Performance Indicators.
Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, employee development, and coaching.
Maintain location staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.