Retail Sales Manager

My Wireless • West Orange, TX

22d • Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager trains, coaches, and develops team members to provide an excellent customer experience, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, staffing, and employee development, while maintaining sales performance and operational standards.

The manager builds customer and business relationships through ethical, customer-focused practices and community events in partnership with AT&T Signature. The role also maintains a clean and safe store, oversees inventory and merchandising, and ensures compliance with company policies, procedures, and legal requirements. Employees may perform other related duties as needed. The position involves spending most of the time standing and walking, with occasional lifting and other physical tasks described below.

Requirements

• At least 1 year of management experience in a similar field.
• At least 1 year of retail or customer-facing sales experience.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operational standards.
• Ability to motivate, lead, and coach a team to achieve results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• At least 18 years of age and legally able to work in the United States.
• High school diploma or equivalent.

Nice To Haves

• Management experience in the wireless industry is preferred.
• Bilingual ability; preference may depend on location.
• Bachelor’s degree.
• Retail or customer-facing sales experience in telecommunications.
• Experience prospecting through outbound calls.

Responsibilities

• Coach and develop team members to achieve company-established key performance indicators and location goals.
• Maintain staffing through employee retention, recruiting, training, and development.
• Build a steady client base through ethical, customer-centric business practices.
• Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
• Initiate, coordinate, and enforce operational policies and procedures.
• Ensure compliance with legal requirements to uphold the location’s stability and reputation.
• Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
• Supervise daily location operations, including hiring and scheduling.

Benefits

• Strong base pay with commission and bonus schedule.
• Ongoing paid training.
• Career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit including AT&T work shirts and personal protective equipment.
• Sales contests and incentives for achieving key AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED