Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager. The manager coaches and develops team members to provide a strong customer service experience, build loyal client relationships, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, training, and team development, while maintaining strong sales results and quality operations. The manager helps achieve location goals through coaching against company key performance indicators, retains and recruits staff, builds a steady client base through ethical and customer-centric practices, and develops business accounts in partnership with the AT&T Signature team through community events. The role also maintains a clean and safe store, oversees inventory and merchandising, enforces operational policies and legal requirements, and keeps current through workshops, publications, and professional networks. The position requires flexible availability, including evenings, weekends, and holidays. Most of the work involves standing and walking around the store, with occasional lifting and handling of merchandise and display materials. My Wireless describes itself as a fast-growing retailer with more than 240 locations in the United States and Puerto Rico and offers a training program intended to prepare team members for advancement.
Requirements
- At least 1 year of management experience in a similar field.
- At least 1 year of retail or customer-facing sales experience.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Demonstrated ability to meet performance and operational standards.
- Ability to motivate, lead, and coach a team to achieve results.
- Strong organizational skills and attention to detail.
- Effective communication and interpersonal skills.
- At least 18 years of age and legally able to work in the United States.
- High school diploma or equivalent.
Nice To Haves
- Management experience in the wireless industry.
- Bilingual ability.
- Bachelor’s degree.
- Retail or customer-facing sales experience in the telecommunications industry.
- Experience prospecting through outbound calls.
Responsibilities
- Coach and develop team members to achieve company-established key performance indicators and location goals.
- Train and lead a team to deliver an excellent customer experience and exceed sales targets.
- Supervise daily location operations, including hiring, scheduling, training, and development.
- Maintain staffing through employee retention, recruiting, and team member training and development.
- Build a steady client base through ethical, customer-centric business practices.
- Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
- Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in accordance with company standards and policies.
- Initiate, coordinate, and enforce operational policies and procedures.
- Ensure the location complies with legal requirements.
- Keep current with professional and technical knowledge by attending workshops, reviewing publications, and establishing professional networks.
Benefits
- Base pay plus commission and bonus schedule.
- Ongoing paid training.
- Career paths and growth potential.
- Uncapped commission program when meeting or exceeding sales goals.
- Medical, dental, and vision coverage.
- Life insurance.
- 401(k) retirement program.
- Paid vacation time.
- Total Pet Plan and pet insurance.
- Employee Assistance Program.
- Discounts on devices and AT&T service plans.
- Welcome kit including AT&T work shirts and personal protective equipment.
- Sales contests and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
