JM Wireless - Al Hwy 72 & University - RSM - Metro by T-Mobile

JM Wireless • Madison, AL

9d • $30 - $62

About The Position

The Retail Sales Manager leads a wireless retail store team, shapes the customer experience, and drives sales performance. The role includes recruiting, hiring, training, coaching, and evaluating team members; setting sales expectations; managing schedules; and ensuring adequate coverage during peak hours. The manager promotes a customer-first approach, supports customer acquisition and retention, and coaches employees on personalized solutions, upselling, cross-selling, and account activations.

The manager oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and POS transactions. The role also involves monitoring store performance metrics, ensuring compliance with company policies and procedures, and maintaining visual merchandising standards. The position is full-time, with availability for 45 hours per week and a flexible schedule that can include evenings, weekends, and holidays. Advertised average hourly compensation including commission is $30–$62, with uncapped commission potential and individual commissions paid twice monthly.

Requirements

• 1–2 years of experience in retail sales management; wireless industry experience is preferred.
• Proven ability to meet or exceed sales goals.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation.
• Strong leadership and team-building skills.
• Excellent interpersonal and communication abilities.
• Strategic thinking, analytical skills, and problem-solving skills.
• Deep understanding of wireless products, plans, and trends.
• Ability to adapt to changing priorities and a fast-paced environment.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 40 pounds.

Nice To Haves

• Wireless industry experience is preferred.
• An associate or bachelor’s degree with coursework in business, accounting, marketing, or management is described as typical; the posting also accepts any combination of education and experience that provides the necessary skills and knowledge.

Responsibilities

• Recruit, hire, and train sales team members.
• Motivate, coach, and provide regular feedback to foster a high-performance culture.
• Conduct employee performance evaluations and guide team development.
• Manage staff scheduling and ensure adequate coverage during peak hours.
• Drive store sales and meet or exceed performance goals.
• Promote a customer-first approach and customer satisfaction and loyalty.
• Acquire and maintain customers.
• Help team members deliver personalized solutions and close sales.
• Conduct weekly staff meetings and establish sales goal expectations.
• Model and support upselling, cross-selling, and account activation strategies.
• Oversee day-to-day operations, including merchandising, inventory, and store appearance.
• Ensure company policies and operational procedures are consistently followed.
• Manage cash handling and POS transactions accurately.
• Track and analyze store performance metrics to identify improvement opportunities.
• Execute visual merchandising standards to maximize sales and keep the store brand ready.

Benefits

• Competitive base salary with uncapped commission potential.
• Medical insurance for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• Life insurance for full-time employees.
• 401(k) with employer match for full-time employees.
• Supplemental insurance available.
• Career advancement opportunities within a growing company.
• Ongoing training and professional development.
• Individual commissions paid twice a month.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed