Retail Sales Manager

MY WIRELESS•Indianapolis, IN

9d•$33,000 - $58,000•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager coaches and develops team members to deliver excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, training, and employee development, while maintaining strong sales results and consistent store standards. The manager builds business accounts in partnership with the AT&T Signature team and supports community events outside the store. The role also involves maintaining a clean and safe store, managing inventory and device security, merchandising to company standards, implementing operational policies, complying with legal requirements, and keeping professional and technical knowledge current. This is a full-time position based in Indianapolis, Indiana. The listed annual salary range is $33,000–$58,000 base plus commission. The position requires flexible availability, including evenings, weekends, and holidays, and includes physical duties such as standing and walking for prolonged periods, occasionally moving objects up to 10 pounds, and handling merchandise and display materials.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to perform the physical demands of the position, with reasonable accommodation where applicable.

Nice To Haves

Bilingual ability (preferred; may not be required depending on location).
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.
Management experience in the wireless industry.

Responsibilities

Coach and develop team members to achieve company-established Key Performance Indicators and location goals.
Hire, schedule, train, retain, and develop staff to maintain location staffing and performance.
Lead the team in delivering an extraordinary customer experience and exceeding sales targets.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store environment, including inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure compliance with legal requirements to uphold the location’s stability and reputation.
Keep professional and technical knowledge current through workshops, publications, and professional networks.