Retail Sales Manager

MY WIRELESS • Chicago, IL

9d • $44,699 - $69,699 • Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and help deliver an exceptional customer experience. The manager coaches and develops team members, builds customer loyalty, and leads the team to meet or exceed sales targets and company performance indicators. The role oversees daily store operations, including staffing, hiring, scheduling, training, inventory, merchandising, and compliance with company policies and legal requirements. It also includes building business accounts through partnerships with the AT&T Signature team and community events held outside the store. The position is based at the Chicago Diversey location in Chicago, Illinois, and offers base pay plus commission.

Requirements

• At least 1 year of management experience in a similar field; wireless industry experience is preferred.
• At least 1 year of retail or customer-facing sales experience.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operational standards.
• Ability to motivate, lead, and coach a team to achieve results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• At least 18 years of age and legally eligible to work in the United States.
• High school diploma or equivalent.

Nice To Haves

• Bilingual; may not be required depending on the location.
• Bachelor’s degree.
• Retail or customer-facing sales experience in the telecommunications industry.
• Experience prospecting through outbound calls.

Responsibilities

• Coach and develop team members to achieve company-established Key Performance Indicators and location goals.
• Maintain location staffing through employee retention, recruiting, training, and team member development.
• Build a steady client base through ethical, customer-centric business practices.
• Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
• Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
• Initiate, coordinate, and enforce operational policies and procedures.
• Comply with legal requirements to uphold the stability and reputation of the location.
• Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Supervise daily location operations, including hiring, scheduling, developing, and coaching the team.
• Train and lead the team to provide an extraordinary customer experience and exceed sales targets.

Benefits

• Strong base pay plus commission and bonus schedule.
• Ongoing paid training.
• Career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit with AT&T work shirts and personal protective equipment.
• Sales contests and incentives for achieving key AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED