Retail Sales Manager

My Wireless•Torrance, CA

20d

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager trains, coaches, and motivates team members to deliver an exceptional customer experience, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, staffing, training, and development, while maintaining strong sales results and consistent operating standards. The manager builds customer and business relationships through ethical, customer-focused practices and community events in partnership with AT&T Signature. The role also maintains a clean and safe store, protects and counts inventory, oversees merchandising, and ensures compliance with operational policies and legal requirements. The position requires flexible availability, including evenings, weekends, and holidays, and involves standing and walking for prolonged periods, occasional lifting, and other physical tasks described in the posting.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the position’s physical demands, with or without reasonable accommodation.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; whether required may depend on location.
Bachelor’s degree.
Retail or customer-facing sales experience in telecommunications.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an exceptional customer experience and exceed sales targets.
Maintain location staffing through employee retention, recruiting, scheduling, and team member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure the location complies with legal requirements.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.