Retail Sales Manager

My Wireless • Carmel, IN

8d

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager is responsible for delivering an exceptional customer experience, building a loyal client base, and exceeding sales targets. The role oversees the location’s daily operations, including hiring, scheduling, training, coaching, staffing, store standards, and compliance. The position requires flexible hours, including evenings, weekends, and holidays, and involves standing and walking for prolonged periods, occasional lifting, and handling merchandise and display materials.

Requirements

• At least 1 year of management experience in a similar field.
• At least 1 year of retail or customer-facing sales experience.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operational standards.
• Ability to motivate, lead, and coach others to achieve results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• At least 18 years of age and legally able to be employed in the United States.
• High school diploma or equivalent.
• Ability to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

• Management experience in the wireless industry.
• Bilingual ability (may depend on location).
• Bachelor’s degree.
• Retail or customer-facing sales experience in the telecommunications industry.
• Experience prospecting through outbound calls.

Responsibilities

• Coach and develop team members to meet company-established Key Performance Indicators and location goals.
• Maintain staffing through employee retention, recruiting, training, and development.
• Build a steady client base through ethical, customer-centric business practices.
• Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
• Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
• Initiate, coordinate, and enforce operational policies and procedures.
• Ensure the location complies with legal requirements.
• Keep current with professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
• Oversee daily location operations, including hiring, scheduling, developing, and coaching the team.

Benefits

• Strong base pay with commission and bonus opportunities.
• Ongoing paid training.
• Career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit including AT&T work shirts and personal protective equipment.
• Sales contests and incentives for hitting key AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED