Retail Sales Manager

MY WIRELESS•Kent, WA

6d•$44,907 - $69,900•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring an experienced Retail Sales Manager to lead a retail location and develop team members into successful Retail Sales Associates. The manager is responsible for delivering a best-in-class customer experience, building a loyal client base, and exceeding sales targets while overseeing the location’s daily operations. The role includes hiring, scheduling, training, developing, and coaching employees; maintaining staffing through recruitment and retention; and ensuring strong sales results and quality store operations. The manager also builds business accounts in partnership with AT&T Signature through community events, maintains a clean and safe store, manages inventory and merchandising, enforces operational policies, and ensures compliance with legal requirements. The position is based in Kent, Washington, and offers base pay plus commission.

Requirements

At least 1 year of management experience in a similar field; required, preferably in the wireless industry.
At least 1 year of retail or customer-facing sales experience; required.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Bilingual ability; preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Hire, schedule, train, develop, and coach the store team to deliver consistently strong customer experiences and sales results.
Maintain location staffing through employee retention, recruiting, and team member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment by conducting inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Uphold the location’s stability and reputation by complying with legal requirements.
Keep current with professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.