Retail Sales Lead

Road Runner Sports•San Diego, CA

About The Position

The Retail Sales Lead provides consistent leadership and support to help the store achieve or exceed sales and profitability goals while modeling a WOW Customer Experience-focused selling culture. In partnership with the store leadership team, the Lead sets an example across performance areas including the WOW Experience, Fit Zone, and KPI metrics, and consistently exemplifies Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The role supports the development, coaching, training, and retention of a high-performing customer team; maintains visual, operational, and safety standards; and helps ensure effective inventory management, data integrity, and execution of omni-channel and customer loyalty initiatives. The Lead also helps manage labor and attendance, conducts team meetings and Quality Reviews, trains new Fit Experts, and opens or closes the store and leads the sales floor in the Store Manager’s absence. Scheduling flexibility is required, including evenings and weekends according to business needs.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and the ability to remain open-minded and adaptable to changing priorities.
Ability to work a flexible schedule, including nights and weekends depending on business needs.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience preferred, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture preferred.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Responsibilities

Maintain a positive, can-do attitude and be open to feedback.
Maintain the branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performing customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual execution, standards, and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and scheduling flexibility to meet business needs, including irregular hours, evenings, and weekends.
Conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.